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At this stage the target process is transitioned off-shore. During this phase an overall project plan is put together for all the necessary tasks involved in the transition and then they are signed off one by one as they are completed.
Delivery & Engagement Model PCRA Transition Pilot Service Delivery Voice of Customer
The overall goals of the transition phase are as follows :
  To ensure that current process is understood and documented in detail
  To understand the current performance level of the processes
  To jointly evolve a workflow and a process map for distributed operation
  To identify process improvement possibilities
  To develop process performance ramp up goals
  To create a standard operating procedure
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