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i-flex BPO's prime goal is to ensure consistent
quality delivery at all stages of the engagement and continual
quality improvement at the time of transition and delivery.
At i-flex BPO, there is a strong focus on Six Sigma across our
five COEs. We have clearly defined and measured quality processes
and are currently running several Six Sigma projects help create
a mindset and culture that promotes quality.
i-flex BPO is recognized in the industry for its stringent quality
initiatives and internal culture of quality. We also have well-established
processes for customer feedback, thereby, helping us measure
and continuously improving quality standards within the company.
Our four-stage approach to quality involves:
• Improving processes during migration
• Making process performance measurable
• Improving processes constantly
• Controlling processes through dashboards
To establish the quality philosophy across all levels, we train
our managerial staff and supervisors in Six Sigma processes.
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The core values of i-flex BPO
embrace innovative customer
centric solutions, encourage
pursuit of excellence and
promote high standards of
honesty, integrity and fairness towards all stakeholders.
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