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i-flex BPO’s delivery model operates
on the fundamental tenets of the Six Sigma quality process.
Various Six Sigma tools are used at every stage to ensure completeness
and quality. Deliverables are measured and analyzed using defined
toll-gates. During engagement, presentations and updates are
made to key stakeholders after every stage is completed. As
a leading global outsourcing service provider, i-flex BPO offers
the most advanced offshore delivery model.
We deploy a multi-site (on-site, offshore and near-shore) processing
strategy with the scale and size needed to mitigate risk. We
understand your business and seek to build a strong working
relationship that deliver results. A world-class delivery facility,
led by a proficient and truly global management team, helps
us provide exceptional interaction experiences to customers.
i-flex BPO operates a local fulfillment center in Orange County,
CA, equipped with mail sorting machines, high-capacity, high-speed
scanners, copy machines, fax machines and printers. Through
this processing center, we receive paper documents and correspondence
such as: loan files, conditions, disclosures, title reports,
appraisals, among others, on a piecemeal basis or in bulk. The
center also performs scanning, preliminary indexing and uploading
of images to the central image repository for subsequent processing.
Additionally, outgoing paper documents such as closing documents
and files to investors are printed through network-connected
printers and physically couriered or mail dropped from the fulfillment
center. This fulfillment center also provides end-to-end loan
processing capabilities, especially for wholesale loan originators.
i-flex BPO's delivery framework involves proven practices for
migration and deployment of a variety of solutions, combining
aspects of technology and process expertise, and building and
deploying infrastructure into a single project lifecycle for
a solution.
i-flex BPO framework's unique value proposition:
• Singular focus on financial services
• Global best practices
• Six-Sigma driven processes and methodologies
• Value platform through state-of-the-art technology enabled by proven delivery capabilities
i-flex BPO is truly unique and stands apart from its competition with the above combination. |
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The core values of i-flex BPO
embrace innovative customer
centric solutions, encourage
pursuit of excellence and
promote high standards of
honesty, integrity and fairness towards all stakeholders.
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